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Prize FAQs

Scroll down for the most frequently asked questions and answers. Hopefully these will answer your question.

Still stuck? - fill in a query form and we'll get back to you asap. The form's at the bottom of the FAQs.

The hotline is open Monday to Friday, 9.00am – 5.30pm.

When will I know if I have won a prize?

Winners of Greggs, Totally Gifts or Caffe Nero e-code prizes will see confirmation of their prize on screen. The e-code is usually sent within 3 hours.

Winners of technology prizes will see confirmation of their prize and a claim form instantly on screen.

How will I receive a prize if I am a winner?

Winners of Greggs, Totally Gifts or Caffe Nero e-codes will usually be sent by email within 3 working hours.

Winners of technology prizes will see confirmation of their prize and a claim form instantly on screen. Winners must complete the details in form, including their delivery address, to claim the reward. Delivery will be made within 14 working days of submitting the prize claim form. The delivery address must be supplied within 7 days of the closing date of the competition.

What do I do if I haven’t received my prize?

If you have been contacted and advised you are a lucky winner, then your prize will be sent to the delivery address chosen. If it has arrived within the timescales above, contact us using the form below.

How will I receive my E-Voucher e-code?

If you have been lucky enough to win an Instant Win Voucher (e-code), we will send this to you via email within 1 working day It will be sent to the email address you entered when you registered. If you have not received your voucher and believe you should of, then please contact us using the form below and we will arrange for the voucher to be resent if necessary.

Prize Query Form
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CONTACT US HERE
Monday to Friday - 9:00 - 17:00
0044 1509 410 734
info@my-rewardshub.com

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