Registration

HELP & FAQs

REGISTRATION FAQs

I can’t see the registration form?

You can access the registration page via the website navigation menu or by clicking the "Register / Scan" button on the homepage.

I can’t find my Distributor or Branch? (UK & ROI)

If your Distributor is not listed, please select "Other" and manually enter the Distributor name. If you continue to experience issues, please contact the support team using the details below.

I can’t find my Account Manager? (EURO)

If your Account Manager is not listed, please select "Other" and manually enter the Account Manager. If you continue to experience issues, please contact your Account Manager or contact the support line using the details below.

The site says my email address has been registered

You may already have an account, or someone within your organisation may have registered using a shared company email address such as sales@ or info@.

Please try:

Using a different email address
Using the password reset function
Checking with colleagues within your organisation

If you still need assistance, please contact us using the support details below.

Contact Form

Name

Email Address

Telephone Number

If an Invoice Scan or Results Query - what's the Invoice Number?

If an Invoice Scan or Results Query - what's the Invoice Total excl VAT?

If an Invoice Scan or Results Query - what's the Qualifying Sales (THORNeco products sub total) excl VAT?

Can't sign-in or register for the site? Submit your details and we'll get you sorted as quickly as we can.

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HELP & FAQs

REGISTRATION FAQs

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