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HELP & FAQs

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REWARDS & PRIZES FAQs

When will I know if I have won a prize?

You will be able to track your rewards and entries through your online account dashboard. All invoice submissions are subject to validation before rewards are confirmed.

How will I receive my e-voucher? (UK & ROI)

If you win an e-code reward, it will be emailed to the address used during registration. It will be sent after the campaign closes and all invoice data has been validated.

If you believe you should have received an e-code but have not received it, please contact the support team and we will assist you.

Can I choose an alternative prize?
  • We will send you an e-voucher, which you can redeem for football merchandise for a sports retailer or you can choose alternative retailers (UK & ROI)
  • If you win football tickets, no alternative prize is offered (see T&Cs)
  • For the European promotion, the Foosball table will arrive post-campaign
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If an Invoice Scan or Results Query - what's the Invoice Number?
If an Invoice Scan or Results Query - what's the Invoice Total excl VAT?
If an Invoice Scan or Results Query - what's the Qualifying Sales (THORNeco products sub total) excl VAT?

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CONTACT US
Monday to Friday - 9:00 - 17:00
01509 410 734
info@my-rewardshub.com

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